Illinois American Water Customers with Past Due Balances

Illinois American Water is urging customers with a past due balance to access the company’s financial assistance program, H2O Help to Others. This program, along with payment plans, is available to help prevent service interruption for nonpayment.

Customers with a past due balance should call 800-422-2782 to avoid their service being shut off. If customers aren’t currently experiencing a hardship, but their situation changes in the coming months, they should also call the utility immediately.

Illinois American Water’s H2O Help to Others program offers financial assistance to residential customers in need. The program is administered by Salvation Army agencies within the company’s service area. Information, including Salvation Army contact information, can be found online at under Customer Service & Billing in the Customer Assistance Program section. (A list of Salvation Army offices is also included at the end of this release.)

The H2O Help to Others program provides customers who have experienced a financial hardship up to $200 in assistance, regardless of income. Assistance of over $200 is available in special circumstances.

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